FAQ FREQUENTLY ASKED QUESTIONS What are your prices? HNA focus on supplying high performance-price ratio products to save your cost via quality. Competitive prices are offered to create your business profit and value. HNA also provides different quality levels of products at different prices at your options to meet different requirements of applications. Product price is subject to change depending on supply, currency and other market factors, so please contact our sales team for updates and quotations. Do you have a minimum order quantity? No we do not. However, very small order quantity would result in longer delivery and higher price, due to production craft, schedule or logistics reasons. Discount and other privilege would be offered for large quantity orders as well (Please refer to HNA VIP Membership Program). Please contact our sales team for further details. Can you supply the relevant documentation? Yes we supply all standard quality and commercial documents for international contracts, as well as specific documentation as per customer’s requirements. What is the average lead time? Lead time is different according to products. Usually FOB delivery is effected within 15- 25 days. We also have abundant semi or completely finishes product stocks and flexible solutions to meet up with your urgent order requests. Please contact our sales team for details. What kinds of payment methods do you accept? Our normal payment term is 30% advance and 70% balance before delivery, via wire transfer or sight L/C. We also have flexible payment terms and business models for our long term partners and please refer to HNA VIP Membership Program . What is the product warranty? HNA warrants all our products comply with API standard or customer’s requirements,and are 100% interchangeable with OEM parts for replaceable applications.HNA warrants all our products supplied to be brand-new and free from defects in material and/or workmanship, and our warranty period is 18 months from Exw/FOB delivery or 12 months from put into use, which comes earlier. Our commitment is whether in warranty or not, HNA will assist to address and resolve all customer issues to everyone’s satisfaction. Do you guarantee safe and secure delivery of products? Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge. How about the shipping fees? The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information. What is HNA VIP Membership Program? HNA VIP Membership Program (HNA VMP) is a partnership program provided to HNA’s long term cooperating clients, for higher quality, better pricing, sooner delivery, more flexible payment terms and upgraded services, along with privilege rewarding package. More surprises & benefits are here once you join in HNA VMP and become our honored member. Please contact our sales team for details.